Agentforce AI Platform

Description

Agentforce is Salesforce's comprehensive AI agent platform designed to empower businesses by building and deploying autonomous digital labor. This extensible and open platform allows for the creation of AI agents that can support both employees and customers around the clock, leveraging existing workflows, data, and integrations within the Salesforce ecosystem.

The Agentforce Builder provides a unified conversational workspace for drafting, testing, and deploying AI agents. It offers AI guidance, a document-like editor with autocomplete, a low-code canvas, and a pro-code script view, streamlining the development process. Agent Script enables hybrid reasoning agents by pairing deterministic workflows with flexible LLM reasoning, ensuring predictable outcomes while handling nuance for natural, conversational experiences.

Agentforce Voice extends AI-powered voice capabilities across phone, web, and mobile channels, allowing for customized brand voices and consistent customer support. Intelligent Context extracts and structures information from complex, unstructured sources, enabling agents to deliver accurate and relevant responses. This includes a low-code pipeline for multimodal data processing, significantly reducing configuration time.

The platform is built with trust and guardrails out-of-the-box, featuring low-code security tools to protect data, prevent abuse, and mitigate hallucinated or biased responses. The Atlas Reasoning Engine powers autonomous understanding, decision-making, and action execution, ensuring trusted and accurate results. Agentforce is designed to take action across every channel and integrate into any system, facilitating agentic automation across the entire business.

Tools are provided to manage the entire agent lifecycle, from building and testing to supervision, with AI-powered assistance for configuration and batch testing. Powerful supervision tools offer insights into agent performance and suggestions for refinement. Agentforce aims to provide relevant, accurate results for every business, supporting use cases in customer service, sales development, employee support, deep research, coaching, product recommendation, attendee support, and appointment scheduling.

Agentforce AI Platform's Core Features

• Unified Agent Builder for drafting, testing, and deployment

• Agent Script for hybrid reasoning (deterministic workflows + LLM)

• Agentforce Voice for AI-powered voice capabilities across channels

• Intelligent Context for extracting and structuring unstructured data

• Atlas Reasoning Engine for autonomous understanding, decision-making, and action

• Out-of-the-box trust and guardrails for data security and response accuracy

• Low-code and pro-code tools for managing the agent lifecycle

• Extensible and open platform architecture

• Integration with existing Salesforce workflows and data

• 24/7 autonomous support for employees and customers

• Agentforce Guardrails for user-defined safeguards and Salesforce managed protections

• Einstein Trust Layer for data privacy, security, and responsible AI use

How to use Agentforce AI Platform?

1. 1

   Configure: Use Agent Builder to define subagents, instructions, and actions.

2. 2

   Test: Observe agent plans and test responses within Agent Builder.

3. 3

   Deploy: Integrate agents into existing workflows and channels.

4. 4

   Supervise: Utilize supervision tools to monitor performance and refine configurations.

5. 5

   Extend: Leverage AgentExchange for ready-to-use agent actions and templates.

Agentforce AI Platform's Use Cases

• Customer Service
• Sales Development
• Employee Support
• Deep Research
• Coaching and Teaching
• Product Recommendation
• Attendee Support
• Appointment Scheduling
• Healthcare
• Banking

FAQ from Agentforce AI Platform

• What is Agentforce?

  Agentforce is Salesforce's proactive, autonomous AI application designed to answer questions, take actions, and improve productivity by equipping specialized AI agents with business knowledge.

• How does Agentforce work?

  Agentforce uses the Atlas Reasoning Engine to break down complex requests into smaller tasks, reason through them, and execute actions autonomously to achieve complete answers or tasks.

• How do you build AI agents with Agentforce?

  Businesses can build agents using Agent Builder, leveraging tools like Flows, Prompts, Apex, and MuleSoft APIs to create subagents, define instructions, and configure actions.

• What are the benefits of using Agentforce?

  Agentforce offers benefits such as reduced response times, always-on service, cost savings, efficiency boosts, increased win rates, higher productivity, and improved learning outcomes.

• Can Agentforce handle sensitive data?

  Yes, Agentforce includes the Einstein Trust Layer and Agentforce Guardrails, which provide robust data protection, security features, and safeguards against misuse and inaccurate responses.

• What types of AI agents can be built with Agentforce?

  Businesses can create agents for any role, industry, or use case, including customer service, sales development, employee support, marketing, commerce, and more.

• Is Agentforce integrated with Salesforce CRM?

  Yes, Agentforce is designed to leverage data from Salesforce CRM and external applications, providing insights and actions directly within the flow of work.

• What is Agent Script?

  Agent Script brings a new way to control Agentforce by pairing deterministic workflows with flexible LLM reasoning, creating hybrid reasoning agents that are precise and adaptable.

• What is Intelligent Context?

  Intelligent Context extracts and structures information from complex, unstructured sources, enabling agents to deliver accurate and relevant responses, supported by a low-code pipeline for data processing.

• How is Agentforce priced?

  Salesforce customers can get started with Agentforce for free with Salesforce Foundations. Pricing options include Flex Credits, Conversations, or per-user licensing.

• What is Agentexchange?

  AgentExchange is a trusted marketplace for ready-to-use agent actions and templates, allowing users to extend Agentforce capabilities.

• Can Agentforce agents operate 24/7?

  Yes, Agentforce agents are capable of operating 24/7 across various platforms, handling tasks proactively and providing support without interruption.