Agentic Resolution

Description

Agentic Resolution for the Autonomous Service Desk empowers IT teams to achieve instant and measurable ROI by automating critical IT processes. The platform is designed to deploy in days and resolve issues in seconds, significantly cutting manual ticket handling by up to 90%.

At its core is the agentic resolution fabric, which provides limitless resolution capabilities for IT teams. This fabric includes a Knowledge Agent for instant, contextual responses across various communication channels, preventing tickets before they are created. The Automation Agent executes autonomous, cross-domain workflows for real-time remediation, configuration, and orchestration of IT processes. Complementing these is the Agent Assist, which provides enriched diagnostics, related incidents, and next-best actions to accelerate complex resolutions.

The platform emphasizes continuous self-learning and operates across any system, cloud, or data source, ensuring comprehensive integration and governance. The Resolve Experience is designed for clarity, guiding users through the entire resolution journey from user query to final resolution and continuous learning. This walkthrough explains how the system finds answers, executes governed workflows, and handles complex issues using agentic skills.

Customer impact highlights include over $500M saved annually, 20M+ hours saved, and 90%+ ticket reduction. Case studies from global enterprises like BCX, Dexcom, and Virgin Media demonstrate significant improvements, such as cutting request turnaround times from eight days to two hours, deflecting 64% of tickets, and saving $1.2M annually through automated incident validation and diagnosis.

Key business outcomes achieved include slashing ticket and alert volumes, resolving incidents in minutes, enhancing service uptime through self-healing automation, and scaling IT operations without adding headcount. The platform moves beyond rules-based automation, offering AI-driven orchestration that adapts to dynamic environments and integrates seamlessly with hundreds of pre-built integrations for ITSM, monitoring, security, and more.

Agentic Resolution's Core Features

• Autonomous cross-domain workflow execution

• Instant, contextual response generation

• Enriched diagnostics and next-best actions

• Continuous self-learning capabilities

• End-to-end IT process orchestration

• Automated alert remediation

• Self-healing automation for service reliability

• Scalable IT operations automation

• AI-driven orchestration for dynamic environments

• Workflow creation agent (Jarvis)

How to use Agentic Resolution?

1. 1

   Explore Platform: Understand the capabilities and architecture of the agentic resolution fabric.

2. 2

   Book a Demo: Schedule a personalized demonstration to see the platform in action.

3. 3

   Configure Agents: Set up Knowledge, Automation, and Assist agents for your specific IT processes.

4. 4

   Integrate Systems: Connect with existing ITSM, monitoring, and other IT tools.

5. 5

   Automate Workflows: Deploy autonomous workflows for ticket deflection and incident resolution.

6. 6

   Monitor & Optimize: Track performance, analyze results, and refine agentic skills for continuous improvement.

Agentic Resolution's Use Cases

• Ticket Deflection
• Incident Resolution
• IT Process Automation
• Service Uptime Enhancement
• IT Operations Scaling
• Automated Diagnostics

FAQ from Agentic Resolution

• What is Agentic Resolution for the Autonomous Service Desk?

  Agentic Resolution is an AI-powered platform designed to automate IT service desk operations, enabling autonomous resolution of tickets and incidents.

• How much can ticket volume be reduced with Agentic Resolution?

  The platform aims to slash ticket and alert volume by up to 90% through automated remediation and resolution.

• How quickly can incidents be resolved?

  Agentic Resolution transforms Mean Time To Resolution (MTTR) from hours to minutes with intelligent end-to-end orchestration.

• What types of IT processes can be automated?

  The platform can automate a wide range of IT processes, including incident remediation, configuration, and orchestration, as detailed in the eBook on 5 Ancient IT Processes to Automate Away for Good.

• What are the key components of the agentic resolution fabric?

  The fabric includes a Knowledge Agent for instant responses, an Automation Agent for executing workflows, and an Agent Assist for accelerating complex resolutions.

• Does the platform integrate with existing IT tools?

  Yes, it offers hundreds of pre-built integrations with popular ITSM, monitoring, networking, security tools, and more.

• What is the value proposition for enterprises?

  Enterprises can save over $500M annually, save 20M+ hours, and improve service uptime and reliability.

• Can IT operations scale without adding headcount?

  Yes, the platform provides hyper-scalable automation that optimizes resources and allows teams to focus on strategic priorities.

• What is the role of Jarvis in the platform?

  Jarvis is the workflow creation agent that democratizes automation development.

• How does the platform ensure governance and security?

  The agentic resolution fabric includes governance, security, and identity management features.