Glean – Work AI

Description

Glean is a comprehensive Work AI platform designed to make artificial intelligence functional and effective within enterprise environments. It bridges the gap between fragmented company knowledge, diverse systems, and the need for contextual understanding, allowing AI to deliver actionable insights and automate workflows.

The platform integrates seamlessly with a wide array of enterprise tools, including Slack, Google Drive, Jira, Confluence, SharePoint, GitHub, and Salesforce. By connecting these systems, Glean builds a unified knowledge base that AI can leverage. This approach ensures that AI applications are built upon what the business already knows, leading to more accurate and relevant answers.

A key differentiator for Glean is its focus on efficiency and cost reduction. The platform's architecture is designed to minimize token usage, a significant factor in the cost of AI operations. This translates to lower costs per query and greater value derived from AI investments. Glean achieves this by understanding enterprise context deeply, reducing the need for extensive data processing with large language models.

Security and compliance are paramount in Glean's design. The platform offers enterprise-grade security, ensuring that users only access information they are permitted to see. It provides full observability into queries, answers, and actions, along with best-in-class data governance, making it suitable for compliance-heavy industries. Glean is built with certifications such as ISO 42001, HIPAA, TX-RAMP Level 2, SOC 2 Type II, ISO 27001, and GDPR.

Glean empowers various departments, from engineering and sales to support and HR, to leverage AI for faster operations. Customer stories highlight significant improvements, such as Booking.com scaling AI across 14,000 employees, Zillow saving over 1.5 hours weekly per user, and TIME transforming a century of archives into accessible knowledge. The platform supports a growing number of unique LLMs, offering flexibility in model choice while maintaining enterprise trust.

Ultimately, Glean aims to transform how work gets done by moving beyond simple information retrieval to enabling AI-driven action and automation. It provides a unified platform for every team, fostering an AI-forward culture and delivering tangible ROI by making AI a practical, everyday tool.

Glean's Core Features

• Connects knowledge across enterprise systems

• Enables AI-driven automation and agents

• Provides contextual understanding for AI

• Secure, permission-aware access to data

• Reduces token usage and AI costs

• Integrates with Slack, Google Drive, Jira, and more

• Offers enterprise-grade security and compliance

• Supports multiple unique LLMs

• Drives efficiency and saves user time

• Facilitates AI adoption across departments

• Provides full observability of AI actions

• Built for compliance-heavy environments

How to use Glean?

1. 1

   Connect: Integrate Glean with your enterprise systems and data sources.

2. 2

   Configure: Set up security, permissions, and AI model preferences.

3. 3

   Discover: Use Glean to find information and insights across your organization.

4. 4

   Create: Build custom AI agents and automate workflows.

5. 5

   Automate: Deploy AI-powered solutions to streamline business processes.

6. 6

   Optimize: Monitor usage and refine AI performance for continuous improvement.

Glean's Use Cases

• Knowledge Discovery
• Task Automation
• Content Creation
• Decision Support
• Cross-Departmental Collaboration
• Compliance Management
• Employee Onboarding

FAQ from Glean

• What is Glean's primary function as a Work AI platform?

  Glean connects enterprise knowledge, systems, and context to enable AI to find, create, and automate tasks, making AI functional and effective for businesses.

• Which enterprise tools does Glean integrate with?

  Glean integrates with a wide range of tools including Slack, Google Drive, Jira, Confluence, SharePoint, GitHub, and Salesforce.

• How does Glean help reduce AI costs?

  Glean minimizes token usage by deeply understanding enterprise context, leading to lower costs per query and more efficient AI operations.

• What security features does Glean offer?

  Glean provides enterprise-grade security with permission-aware access, full observability of queries and actions, and compliance with standards like ISO 27001 and GDPR.

• Can Glean be used by different departments within a company?

  Yes, Glean is designed for use across all departments, including engineering, sales, support, and HR, to accelerate their operations with AI.

• Does Glean support different AI models?

  Glean supports a growing number of unique LLMs, offering flexibility in model choice while maintaining enterprise trust and governance.

• What is the value proposition of Glean for enterprises?

  Glean offers better answers, fewer tokens, lower cost to serve, and faster enterprise adoption, transforming work with trusted AI.

• How does Glean ensure data governance?

  Glean is built with best-in-class data governance, making it suitable for compliance-heavy environments and ensuring secure, explainable AI.

• What kind of ROI can businesses expect from Glean?

  Businesses can expect faster ROI, with Glean reaching ROI in under 9 months in many cases, alongside significant time savings for users.

• How does Glean help with onboarding new employees?

  By connecting people, projects, and knowledge, Glean helps teams onboard faster and search less, improving overall productivity.