Arch

Description

Arch is the Leasing OS designed specifically for large luxury multifamily properties, particularly those in demanding markets like NYC. It aims to transform the leasing experience by consolidating every stage of the process, from the initial lead inquiry to the final signed lease, into one cohesive and user-friendly platform. This integrated approach is built to support high-performance multifamily teams by providing them with the tools to manage communications, schedule tours, conduct screenings, and finalize leases efficiently.

The platform's Unified Messaging feature is a key component, centralizing all lead conversations from various channels including Zillow, StreetEasy, email, and SMS into a single, shared view. This eliminates scattered communication and ensures the entire team has full context. Complementing this is Smart Tour Scheduling, which offers 24/7 self-scheduling capabilities and intelligent agent assignment. This system converts web traffic into qualified tours by automating the back-and-forth typically associated with booking viewings, reducing no-shows through built-in confirmations and reminders.

Arch also simplifies the application and screening process. Applicants can submit documents, complete screenings, and sign leases digitally through a branded, mobile-first portal. This includes features for document uploads, e-signatures for various disclosures and agreements, custom forms, and integrated screening capabilities with preferred providers. The platform emphasizes a seamless, modern leasing experience that minimizes administrative headaches for both property managers and prospective tenants.

Beyond operational efficiency, Arch provides Leasing Intelligence, offering insights into conversion rates by agent, channel, and building. This data allows teams to optimize performance, reduce vacancy rates, and understand marketing ROI. The platform is modular, allowing property managers to utilize specific features like scheduling or messaging, or the entire suite, tailored to their current workflows. Integrations with existing PMS tools, email systems, calendar providers, and screening partners are supported, ensuring a smooth connection with current operational infrastructure.

Arch's Core Features

• All-in-one leasing platform for luxury multifamily properties

• Unified messaging across Zillow, StreetEasy, email, and SMS

• 24/7 self-scheduling for tours with smart agent routing

• Automated no-show reduction through confirmations and reminders

• Branded, mobile-first application and screening portal

• Digital document uploads and e-signatures for leases and disclosures

• Customizable forms and fields without development needs

• Integrated screening with preferred providers

• Leasing Intelligence for performance analytics and optimization

• Modular design to use specific features or the full platform

• Integrations with PMS, email, calendar, and screening partners

• AI-powered response suggestions for team messaging

How to use Arch?

1. 1

   Configure: Define your team's workflow, integrate existing systems, and customize the application portal.

2. 2

   Manage Leads: Centralize all lead communications in the unified inbox.

3. 3

   Schedule Tours: Utilize smart tour scheduling for 24/7 self-booking and automated agent assignment.

4. 4

   Process Applications: Guide applicants through digital submissions, screenings, and e-signatures.

5. 5

   Analyze Performance: Leverage Leasing Intelligence to track conversion rates and optimize operations.

6. 6

   Optimize Workflow: Continuously refine processes based on performance data and team feedback.

Arch's Use Cases

• Leasing Automation
• Lead Management
• Tour Scheduling
• Application Processing
• Lease Signing
• Performance Analytics
• Team Collaboration

FAQ from Arch

• What is Arch and who is it for?

  Arch is an integrated leasing platform for luxury multifamily properties, designed for large property managers to streamline lead communications, tour scheduling, applications, and reporting in one system.

• Can Arch be used for just specific parts of the leasing process?

  Yes, Arch is modular. You can use it for scheduling, applications, messaging, or all features, tailored to match your current workflow.

• Does Arch integrate with existing property management systems?

  Yes, Arch supports integrations with PMS tools, email systems, calendar providers, and screening partners, with a team dedicated to connecting what matters.

• How customizable is the application portal in Arch?

  The application portal is highly customizable. You control required documents, forms, compliance disclosures, and can even implement pet screenings or language-specific flows.

• What kind of reporting does Arch offer?

  Arch provides real-time visibility into your leasing funnel, including lead source performance, agent conversion rates, no-show tracking, and marketing ROI.

• What does the onboarding process for Arch involve?

  Onboarding is tailored to your team's size, process, and integration needs. For most teams, it takes 1–2 weeks, depending on portfolio complexity.

• How does Arch handle lead communications?

  Arch centralizes all lead conversations from Zillow, StreetEasy, email, SMS, and internal notes into a single, shared inbox with smart threads for context.

• What are the benefits of Arch's smart tour scheduling?

  It offers 24/7 self-scheduling, smart agent routing, and automated reminders to reduce back-and-forth, convert web traffic into qualified tours, and cut down on no-shows.

• Can applicants complete the entire application process digitally?

  Yes, applicants can select units, upload documents, complete screenings, and sign disclosures digitally through a branded, mobile-first portal.

• Does Arch use AI to improve the leasing workflow?

  Yes, Arch offers AI response suggestions for messages and reminders, tailored to your team's tone and past interactions, to save time.