Aurelian

Description

Aurelian offers advanced AI solutions specifically engineered to support Public Safety Answering Points (PSAPs) in their critical mission of serving communities. The platform is designed to assist telecommunicators before, during, and after every call, enabling them to deliver swift and consistent support.

At the core of Aurelian are two key AI components: AVA and CORA. AVA, an AI-powered virtual assistant, handles non-emergency calls instantly, effectively eliminating hold times and freeing up human operators to focus on emergency situations. This ensures every non-emergency call is answered immediately, leading to faster, more accurate record-keeping and improved operational efficiency. AVA also features self-healing capabilities that continuously optimize call routing.

CORA, on the other hand, provides real-time, context-aware guidance to telecommunicators during emergencies. It acts as an intelligent assistant, reducing cognitive load and enhancing call handling without taking control of the emergency response. This ensures consistency in critical moments, boosts telecommunicator confidence, and allows them to manage urgent situations with greater ease. Importantly, Aurelian maintains that humans remain in control of emergencies and decision-making, with the technology serving to extend capacity and support.

The Aurelian system is built to integrate seamlessly alongside existing Computer-Aided Dispatch (CAD) and phone systems. It is designed around established workflows and is configurable to adhere to specific Standard Operating Procedures (SOPs). This ensures that the technology enhances, rather than disrupts, the daily operations of PSAPs. By automating non-emergency calls and providing real-time support for emergencies, Aurelian aims to make every call better for telecommunicators and the communities they serve, addressing challenges like increasing call volume, staffing gaps, and time pressure.

Aurelian is committed to providing purpose-built technology that addresses the unique demands of PSAPs. The platform ensures that non-emergency calls are handled without delay, emergency calls are supported in real time, crucial information is captured and carried forward, and call-takers can maintain focus on emergency callers. This comprehensive approach aims to elevate the standard of public safety communications.

Aurelian's Core Features

• AI-powered non-emergency call handling with AVA

• Real-time, context-aware guidance for telecommunicators with CORA

• Instantaneous answering of non-emergency calls

• Reduced hold times for non-emergency callers

• Enables telecommunicators to focus on emergency calls

• Faster and more accurate record-keeping

• Self-healing technology for continuous call routing improvement

• Assists during emergencies without taking control

• Reduces cognitive load for telecommunicators

• Enhances consistency in critical call handling

• Maintains human control over emergency decisions

• Seamless integration with existing CAD and phone systems

• Configurable to specific Standard Operating Procedures (SOPs)

• Designed around established PSAP workflows

How to use Aurelian?

1. 1

   Request a demo: Schedule a demonstration to see Aurelian in action.

2. 2

   Integration: Implement Aurelian alongside your existing CAD and phone systems.

3. 3

   Configuration: Customize the system to align with your specific SOPs and workflows.

4. 4

   AVA Deployment: Utilize AVA to automate non-emergency call handling.

5. 5

   CORA Activation: Employ CORA for real-time guidance during emergency calls.

6. 6

   Monitor Performance: Track call handling times and SOP compliance improvements.

7. 7

   Optimize Routing: Leverage self-healing features for continuous call routing enhancement.

Aurelian's Use Cases

• Non-Emergency Call Automation
• Emergency Call Support
• SOP Compliance
• Call Volume Management
• Staffing Gap Mitigation
• Cognitive Load Reduction
• Improved Record Keeping
• Call Routing Optimization

FAQ from Aurelian

• What is Aurelian and who is it for?

  Aurelian is an AI-powered automation solution designed for Public Safety Answering Points (PSAPs) to help telecommunicators better support their communities by handling non-emergency calls and providing real-time guidance during emergencies.

• How does Aurelian handle non-emergency calls?

  Aurelian uses an AI component called AVA to answer non-emergency calls instantly, eliminating hold times and allowing telecommunicators to focus on emergency situations.

• What is CORA in the Aurelian system?

  CORA is an AI component of Aurelian that provides real-time, context-aware guidance to telecommunicators during emergencies, reducing cognitive load and ensuring consistent call handling.

• Does Aurelian take control of emergency calls?

  No, Aurelian emphasizes that humans remain in control of emergencies and decision-making. The technology is designed to extend capacity and support telecommunicators, not to replace their judgment.

• Can Aurelian integrate with existing PSAP systems?

  Yes, Aurelian is designed to fit alongside existing CAD and phone systems, ensuring a smooth integration into current operational workflows.

• How does Aurelian help with call volume and staffing gaps?

  By automating non-emergency calls with AVA, Aurelian frees up telecommunicators to manage higher call volumes and can help mitigate the impact of staffing gaps.

• What is the benefit of CORA's real-time guidance?

  CORA's real-time guidance ensures consistency in critical moments, reduces cognitive load on telecommunicators, and increases their confidence during emergency calls.

• Does Aurelian require significant changes to PSAP workflows?

  Aurelian is designed around existing workflows and is configurable to your SOPs, aiming to enhance rather than disrupt current operations.

• What is the 'self-healing' feature of AVA?

  The self-healing feature of AVA continuously improves call routing, ensuring that calls are directed more efficiently over time.

• How does Aurelian ensure accuracy in record-keeping?

  By handling calls more efficiently and allowing telecommunicators to focus, Aurelian contributes to faster and more accurate record-keeping.