BookedSolid - AI Receptionist

Description

BookedSolid offers a comprehensive AI receptionist solution designed specifically for healthcare clinics. It automates the handling of all patient interactions, including calls, SMS, WhatsApp, and email, ensuring continuous coverage and freeing up clinic staff to focus on patient care. The AI receptionist can answer frequently asked questions, schedule, reschedule, and cancel appointments by syncing directly with the clinic's live calendar and practice management software (PMS).

This AI-powered system operates 24/7, managing patient inquiries and bookings without requiring human intervention. It sends automated appointment reminders, payment links, and follow-ups, reducing administrative burden and improving patient adherence. For situations requiring human attention, BookedSolid can escalate calls or take detailed messages, ensuring no patient interaction is missed. The platform is designed for ease of use, with no technical knowledge or IT team required for setup, which typically takes under 48 hours. A 7-day free trial is offered, with no setup fees.

BookedSolid integrates seamlessly with various practice management systems, allowing for real-time updates of schedules and patient details, thus preventing double-bookings and manual data entry. The platform is built in-house, prioritizing security and compliance with UK GDPR, EU GDPR, Australian Privacy Principles, and New Zealand Privacy Act, with ISO 27001 certification in progress and NHS DSPT adherence. All patient data is encrypted end-to-end. Clinics in the UK, Australia, and New Zealand can benefit from this solution, which aims to increase booked appointments and provide a consistent, high-quality patient experience.

The BookedSolid dashboard provides a centralized view of all calls, messages, bookings, and outbound communications. This visibility allows clinic teams to manage their operations more effectively. The value proposition centers on giving clinic teams their time back, improving operational efficiency, and enhancing patient engagement through consistent and timely communication across all channels.

BookedSolid's Core Features

• Automated call handling 24/7

• SMS, WhatsApp, and email message management

• AI-powered appointment scheduling, rescheduling, and cancellations

• Integration with practice management software (PMS)

• Automated appointment reminders and payment links

• FAQ answering based on clinic information

• Call escalation and message taking for human handover

• Real-time calendar and patient data syncing

• End-to-end data encryption

• UK GDPR, EU GDPR, Australian Privacy Principles, NZ Privacy Act compliance

• ISO 27001 certification in progress

• NHS DSPT adherence

How to use BookedSolid?

1. 1

   Connect your PMS: Link BookedSolid to your calendar and patient records.

2. 2

   Configure your clinic: Set booking rules, practitioner preferences, and clinic FAQs.

3. 3

   Go live: BookedSolid starts answering patients immediately.

4. 4

   Manage dashboard: Monitor calls, messages, bookings, and outbound communications.

5. 5

   Utilize features: Leverage automated reminders, payment links, and inquiry responses.

BookedSolid's Use Cases

• Automate Patient Calls
• Streamline Bookings
• Improve Patient Communication
• Reduce Administrative Load
• Enhance Clinic Efficiency
• Manage Online Enquiries

FAQ from BookedSolid

• How long does BookedSolid setup take?

  Most clinics are live with BookedSolid within 48 hours. The process involves connecting your PMS and configuring your preferences, with no IT team required.

• Do I need technical knowledge to use BookedSolid?

  No, BookedSolid is designed for clinic owners and practice managers. If you can log into your PMS, you can set up BookedSolid.

• What happens if a call requires human intervention?

  BookedSolid recognizes when a situation needs a person and will either transfer the call directly or take a detailed message, ensuring nothing is missed.

• Is my patient data secure with BookedSolid?

  Yes, all data is encrypted end-to-end. BookedSolid is fully GDPR compliant, only accesses the minimum necessary patient data, and has ISO 27001 certification in progress.

• Which countries does BookedSolid serve?

  BookedSolid currently serves clinics in the UK, Australia, and New Zealand, with support for local PMS systems and compliance requirements.

• Can BookedSolid handle new patient bookings?

  Yes, BookedSolid can handle bookings for both new and existing patients, for same-day appointments or up to six weeks in advance.

• Does BookedSolid help with patient payments?

  Yes, BookedSolid can send automated payment links to patients as part of its outbound communication features.

• What happens to cancellations with BookedSolid?

  BookedSolid handles cancellations and can fill the vacated slot where possible, helping to keep your diary full without manual intervention.

• Can BookedSolid answer common patient questions?

  Yes, BookedSolid is trained on your clinic's specific information to accurately answer frequently asked questions about opening hours, parking, and health fund queries.

• What is the pricing model for BookedSolid?

  BookedSolid uses a pay-per-practitioner model. Pricing starts at £99/mo for 4 practitioners, with no setup fees or lock-in contracts.

• Does BookedSolid offer a free trial?

  Yes, BookedSolid offers a 7-day free trial with full platform access and no setup fees.