Callab AI

Description

Callab AI, backed by Y Combinator, provides AI voice agents that replace legacy IVR menus with agents that listen, understand, and resolve. It handles support, sales, and scheduling on a business's existing phone system, working with an existing PBX, SBC, and contact center infrastructure out of the box, with no migration or infrastructure changes needed.

A distinguishing feature is live human supervision on every call: supervisors see real-time transcripts, sentiment scores, and AI confidence levels on a dashboard, and can take over any conversation with one click, joining mid-sentence without the caller noticing. Agents can be built and configured in minutes with no code, and the platform provides full observability into every call, decision, and outcome.

Key features include a knowledge base that indexes uploaded manuals, policies, and wikis for reference during live calls, automatic post-call analysis with recording, transcription, and sentiment tagging, context-aware call transfer that carries full conversation history, automatic CRM updates that map names, budgets, intent, and next steps to CRM fields, and batch calling that launches hundreds of personalized calls at once. Callab connects to a PBX via SIP and can move from a discovery call to full deployment in days. It supports Arabic dialects, with pricing from $240 per month for 2,000 minutes.

Callab AI's Core Features

• AI voice agents that work with existing PBX, SBC, and contact center

• Live human supervision with one-click takeover

• Real-time transcripts, sentiment, and confidence scoring

• No-code agent building and configuration

• Knowledge base indexed for reference during live calls

• Post-call recording, transcription, and sentiment tagging

• Automatic CRM updates from every call

• Batch calling for hundreds of personalized calls at once

How to use Callab AI?

1. 1

   Discovery call: Map your telephony architecture, call flows, and compliance needs.

2. 2

   Connect via SIP: Link Callab to your existing PBX without migration.

3. 3

   Build agents: Configure AI voice agents in minutes with no code.

4. 4

   Add knowledge: Upload manuals, policies, and wikis for the AI to reference.

5. 5

   Deploy and supervise: Go live with human supervisors monitoring every call.

Callab AI's Use Cases

• IVR replacement
• Supervised support
• Outbound batch calls
• CRM automation

FAQ from Callab AI

• What is Callab AI?

  Callab AI provides AI voice agents that replace legacy IVR menus with agents that listen, understand, and resolve support, sales, and scheduling calls on your existing phone system.

• Do I need to change my phone infrastructure?

  No. Callab works with your existing PBX, SBC, and contact center infrastructure out of the box, connecting via SIP with no migration needed.

• How does human supervision work?

  Every AI call is monitored in real time. Supervisors see live transcripts, sentiment scores, and confidence levels, and can take over any conversation with one click, joining mid-sentence without the caller noticing.

• What features does Callab include?

  It includes a knowledge base for live-call reference, post-call analysis with transcription and sentiment tagging, context-aware call transfer, automatic CRM updates, and batch calling.

• How fast is deployment?

  Callab can move from a first discovery call to full deployment in days, starting with a pilot deployment connected to your PBX via SIP.

• How much does Callab AI cost?

  Pricing starts at $240 per month for 2,000 minutes per month, and it supports Arabic dialects.