Deacon

Description

Deacon is an AI-powered tool designed to enhance customer support and provide valuable insights for your application. It enables real-time interaction with users, answering their questions and guiding them through your product as if you were there in person. Deacon's AI capabilities allow it to act on behalf of users, suggest better approaches, and highlight options they might not be aware of. This ensures that users receive immediate assistance without the need to sift through outdated help pages or lengthy documentation.

The tool also provides businesses with comprehensive insights by engaging with every user, not just the vocal few. This means you receive a complete picture of user needs and can identify areas where your documentation may be lacking. Deacon's ability to record and analyze user interactions helps businesses prioritize improvements and develop a roadmap for growth.

Deacon offers a range of pricing plans to suit different needs. The Free plan allows you to test the service with 50 answers per month, while the Starter plan, priced at $40 per month (billed yearly), offers more extensive features such as increased content capacity and additional seats. The Growth plan, at $120 per month (billed yearly), is designed for teams with a high volume of support interactions.

Installation is straightforward, requiring just a single line of script in your application. Once set up, Deacon can be managed without the need for a developer, making it accessible for any team member to update content and review conversations. This ease of use, combined with its powerful AI capabilities, makes Deacon a valuable tool for businesses looking to enhance their customer support and gain deeper insights into user behavior.

Deacon's Core Features

• AI customer support

• User onboarding

• User feedback

• Knowledge gap analysis

• Fact-checked answers

• Conversation logs

• Knowledge ingestion

• Managed without a developer

• Five minute installation

How to use Deacon?

1. 1

   Configure: Add your content and URLs

2. 2

   Use: Deploy the script in your application

3. 3

   Optimise: Review conversation logs

4. 4

   Update: Refresh knowledge sources as needed

Deacon's Use Cases

• Real-time support
• User onboarding
• Feedback collection
• Knowledge gap analysis
• Content management

FAQ from Deacon

• What is Deacon?

  Deacon is an AI-powered customer support tool that provides real-time assistance and insights for your app.

• How does Deacon improve user onboarding?

  Deacon proactively introduces features to users and guides them through onboarding material at their own pace.

• What pricing plans does Deacon offer?

  Deacon offers Free, Starter, and Growth plans, with varying features and capacities.

• How does Deacon handle unanswered questions?

  Unanswered questions are logged as knowledge gaps, allowing you to update your documentation accordingly.

• Is Deacon easy to install?

  Yes, Deacon requires just a single line of script for installation.

• Can Deacon be managed without a developer?

  Yes, once installed, Deacon can be managed by any team member without developer assistance.

• What insights does Deacon provide?

  Deacon provides insights into user needs, documentation gaps, and priorities for product improvement.

• Does Deacon support multiple languages?

  Yes, Deacon can answer questions in whichever language users write in.