Omnichat

Description

Omnichat is an AI-native agentic customer experience platform and social CRM that helps brands connect with customers across messaging channels. It integrates WhatsApp, Facebook, Instagram, LINE, WeChat, and website live chat into a single platform to meet customer service, marketing, and sales needs.

Using agentic AI, Omnichat lets businesses build automated customer journeys and workflows without coding, combining live chat and chatbots to drive customer growth and boost sales conversion. It also tracks customer behavior across channels to inform marketing and engagement.

As an official WhatsApp Business Solution Provider and a partner of Meta and LINE, Omnichat offers solutions including online-merge-offline sales, marketing automation, a social customer data platform, WhatsApp Catalog and Payment, and its Omni AI capabilities. The platform is trusted by over 5,000 brands worldwide and offers a 14-day free trial.

Omnichat's Core Features

• Omnichannel inbox for WhatsApp, Facebook, Instagram, LINE, WeChat, and live chat

• Agentic AI to build automated customer journeys without coding

• Live chat and chatbot for service and sales

• Marketing automation

• Social customer data platform

• Cross-channel customer behavior tracking

• WhatsApp Catalog and Payment

• Online-merge-offline sales support

How to use Omnichat?

1. 1

   Start a trial: Sign up for the 14-day free trial.

2. 2

   Connect channels: Integrate WhatsApp, Facebook, Instagram, LINE, WeChat, and live chat.

3. 3

   Build a journey: Use agentic AI to create automated customer journeys without code.

4. 4

   Engage customers: Handle service, marketing, and sales from one platform.

5. 5

   Track and optimize: Monitor cross-channel behavior to improve conversion.

Omnichat's Use Cases

• Omnichannel customer service
• Marketing automation
• Chat commerce
• Customer journey building

FAQ from Omnichat

• What is Omnichat?

  Omnichat is an AI-native customer experience platform and social CRM that unifies messaging channels for customer service, marketing, and sales.

• Which channels does Omnichat support?

  It integrates WhatsApp, Facebook, Instagram, LINE, WeChat, and website live chat in one platform.

• Do I need coding skills to use it?

  No. Omnichat uses agentic AI to help you build automated customer journeys and workflows without coding.

• Is Omnichat an official WhatsApp provider?

  Yes. Omnichat is an official WhatsApp Business Solution Provider and an official partner of Meta and LINE.

• Is there a free trial?

  Yes. Omnichat offers a 14-day free trial.