REGAL | Voice AI Agent Platform

Description

Regal is a comprehensive Voice AI Agent Platform built by and for customer experience (CX) leaders. It enables businesses to construct, refine, and deploy advanced voice AI agents capable of delivering human-like interactions. The platform is engineered to raise the bar on AI voice quality, reduce latency, and implement intelligent logic, supported by optimized infrastructure and customizable agent styles.

Leveraging deep CX and contact center expertise, Regal handles complexity, allowing any team to build AI agents that manage intricate workflows in weeks rather than months. This leads to better customer lifetime value and tangible business outcomes. Regal's AI agents are designed to sound human, offering natural conversation flow, the ability to interrupt, and topic changes, all with super low latency and fluency in over 30 languages and hundreds of accents.

The platform is enterprise-ready and scales with business needs, providing 24/7 coverage with zero wait times and achieving over 90% CSAT. It significantly lowers the cost of serving customers by automating support, sales, and operations. Regal's AI agents are proven effective across various applications, including customer support with a 97% containment rate, lead qualification with immediate speed-to-lead, scheduling and reminders with 80% cost savings, collections with improved payment recovery, and bookings with 24/7 availability.

Regal integrates seamlessly with existing call center and CRM software, offering drag-and-drop orchestration for automating customer interactions and native A/B testing for refinement. The platform operates like software, handling increased volume on the fly and eliminating hold times. It provides a management layer for performance monitoring, an orchestration layer for routing, a safety layer for privacy and compliance, and a business context layer for personalized interactions. A dedicated Forward Deployed Engineering team ensures full implementation and customization for each client.

Regal's commitment to enterprise-grade security ensures adherence to data and privacy standards, with agreements preventing LLM partners from training on or storing customer data. The platform is trusted by industry leaders who have transformed their customer experiences, achieving greater efficiency, higher conversion rates, and improved customer satisfaction.

REGAL's Core Features

• Build, improve, and manage voice AI agents

• AI agents that sound human with low latency

• Handles complex workflows in weeks

• 24/7 availability with zero wait times

• Over 90% CSAT achieved

• 80% reduction in cost to serve

• Seamless integration with contact center software and CRMs

• Drag-and-drop orchestration for automation

• Native A/B testing for refinement

• Real-time customer data for personalized conversations

• Management layer for performance monitoring

• Orchestration layer for routing and coordination

• Safety layer for privacy, compliance, and escalation

• Business context layer for adaptive agents

• Forward Deployed Engineering team for implementation

How to use REGAL?

1. 1

   Request Demo: Schedule a personalized demonstration of the Regal platform.

2. 2

   Integration: Connect Regal with your existing call center and CRM software.

3. 3

   Orchestration: Use drag-and-drop tools to build and automate AI agent workflows.

4. 4

   Personalization: Leverage customer data to tailor conversations in real-time.

5. 5

   Deployment: Launch your AI agents to handle customer interactions.

6. 6

   Monitoring: Use the management layer to track performance and outcomes.

7. 7

   Optimization: Continuously refine agents using A/B testing and insights.

REGAL's Use Cases

• Customer Support
• Lead Qualification
• Scheduling & Reminders
• Collections
• Bookings
• Patient Appointment Management
• Loan Prospect Qualification
• Insurance Lead Qualification

FAQ from REGAL

• What is REGAL | Voice AI Agent Platform?

  Regal is a platform that helps businesses build, improve, and manage voice AI agents to enhance customer experience and operational efficiency.

• How does Regal ensure AI agents sound human?

  Regal focuses on raising the bar on AI voice quality, latency, and logic, offering custom agent styles and optimized infrastructure for natural interactions.

• Can Regal handle complex customer service workflows?

  Yes, Regal allows teams to build AI agents that handle complex workflows efficiently, often in weeks rather than months.

• What are the key benefits of using Regal AI Agents?

  Benefits include 24/7 availability, over 90% CSAT, reduced cost to serve, faster speed-to-lead, and improved customer lifetime value.

• Does Regal integrate with existing business systems?

  Yes, Regal seamlessly connects with all major contact center software, CRMs, and offers intuitive APIs and webhooks.

• What industries can benefit from Regal?

  Regal is applicable across various industries including Healthcare, Financial Services, Insurance, Education, and Home Services.

• How does Regal handle data privacy and security?

  Regal meets enterprise data and privacy standards, with agreements preventing LLM partners from training on or storing your data.

• What kind of support does Regal offer for implementation?

  Regal provides a dedicated Forward Deployed Engineering team that manages the full implementation and customization of AI agents.

• Can Regal agents handle customer support calls?

  Yes, Regal AI Agents achieve a 97% containment rate for inbound support calls with zero wait time.

• How does Regal help with lead qualification?

  Regal automates lead qualification with 0-second answer time and immediate speed-to-lead, qualifying and converting leads effectively.

• What is the 'Regal Difference'?

  The Regal Difference lies in AI agents that sound human, deep contact center know-how, complexity handling, and a focus on better customer lifetime value.

• Can I customize the AI agents with Regal?

  Yes, you can customize AI agents to fit any use case, using real-time customer data to personalize conversations.