Riff — ERP Agents

Description

Riff is an enterprise agent-building platform designed to empower teams running complex ERP systems such as Infor, SAP, Oracle, and Microsoft Dynamics. It offers AI agents that function as digital workers, directly interacting with your real systems to automate critical business processes. Unlike simple chatbots or RPA solutions, Riff agents are built to perform specific, deterministic tasks within your ERP, ensuring accuracy and compliance.

The platform provides a suite of pre-built agents from a library, covering areas like procurement, planning, and logistics. These agents can handle tasks such as order confirmations, invoice matching, RFQ processes, and shipment tracking. For unique business needs, Riff also offers a Builder tool, allowing teams to compose their own custom agents. This approach ensures that your team owns and can extend the automation solutions.

Riff agents operate directly within your existing workflows, often interacting via email with suppliers and customers, and updating records in your ERP. This means they don't just chat; they perform actions. Crucially, agent constraints are defined in code, not just prompts, ensuring that they operate within IT-sanctioned guardrails. All actions are audit-logged and reversible by design, providing transparency and control.

The value proposition of Riff lies in its ability to free up enterprise teams from manual, repetitive tasks. By automating routine work in procurement, planning, and logistics, Riff allows employees to focus on strategic initiatives like negotiating prices, sourcing new suppliers, and building business partnerships. The platform emphasizes enterprise-readiness with features like trusted identity, governed integrations, auditable controls, and EU-hosted AI infrastructure, with SOC 2 Type II and ISO 27001 compliance in progress.

Riff is particularly beneficial for manufacturers and companies with complex supply chains. Its agents can significantly improve on-time delivery rates, increase invoice touchless rates, and enhance purchase order automation. By surfacing exceptions before they escalate and providing real-time forecasting, Riff helps teams maintain operational efficiency and strategic foresight. The platform is built to integrate seamlessly with major ERP systems, ensuring a smooth rollout and immediate impact.

Riff's Core Features

• AI agents that run directly on ERP systems

• Automates procurement, planning, and logistics tasks

• Pre-built agent library for common business processes

• Visual Builder for composing custom AI agents

• Agents interact via email and update ERP records

• Code-based guardrails for agent constraints

• Audit-logged and reversible agent actions

• Integrates with Infor, SAP, Oracle, and Microsoft Dynamics ERPs

• Managed SaaS deployment in EU regions or dedicated single-tenant

• Enterprise-ready with trusted identity and governed integrations

• SOC 2 Type II and ISO 27001 compliance in progress

• Improves on-time delivery rates

• Increases invoice touchless rates

• Enhances purchase order automation

How to use Riff?

1. 1

   Configure: Connect Riff agents to your existing ERP and other core systems.

2. 2

   Activate: Deploy pre-built agent teams from the library or compose custom agents in the Builder.

3. 3

   Integrate: Agents run within your workflows, interacting via email and updating ERP records.

4. 4

   Manage: Monitor agent performance, review audit logs, and manage guardrails.

5. 5

   Extend: Use the Builder or TypeScript to evolve agents and create new automation.

Riff's Use Cases

• Automate Procurement
• Streamline Invoice Matching
• Improve Order Fulfillment
• Optimize Logistics
• Enhance Planning
• Master Data Management
• Catch Overcharges

FAQ from Riff

• What is Riff and what does it do?

  Riff is an AI agent platform for enterprises that integrates with ERP systems. It automates procurement, planning, and logistics tasks by deploying AI agents that act as digital workers within your existing systems.

• Which ERP systems does Riff integrate with?

  Riff offers first-class support for Infor LN and M3, and also fully supports SAP (S/4HANA and ECC), Oracle, Microsoft Dynamics 365 F&O, and Microsoft Business Central. Other systems can connect via REST, OData, and database connectors.

• How are Riff agents different from RPA or LLM wrappers?

  Riff agents talk to ERPs through sanctioned APIs, not screen-scraping. Every step is typed, permissioned, retryable, and audit-logged. Deterministic tools handle low-judgment work, while AI handles ambiguous calls, ensuring accuracy and compliance.

• Can I use pre-built agents or build my own with Riff?

  Yes, you can do both. Riff offers a pre-built procurement suite and a Builder tool for teams to compose their own custom agents when needed.

• Who builds and manages the agents in Riff?

  Both IT and business teams can build and manage agents. Heads of Procurement and operations leads can compose agents in a visual canvas, within IT-set guardrails. Developers can extend functionality in TypeScript.

• How is Riff deployed and rolled out?

  Riff runs as managed SaaS in EU regions or as a dedicated single-tenant deployment. On-prem ERPs connect via a gateway. Agents ship behind your SSO with staged environments and one-click rollback. Most teams have their first agent live within weeks.

• What kind of improvements can Riff agents deliver?

  Riff agents can improve on-time delivery rates by 10-20%, increase invoice touchless rates by 60-80%, and enhance PO touchless rates by 40-60%, among other benefits.

• Does Riff handle sensitive data securely?

  Yes, Riff is built for enterprise readiness with trusted identity, governed integrations, auditable controls, and EU-hosted AI infrastructure. SOC 2 Type II and ISO 27001 compliance are in progress.

• What is the value proposition for procurement teams?

  Riff agents automate confirmations, follow-ups, invoice matching, RFQs, renewals, and replenishment, allowing procurement teams to spend more time on strategic calls that move the business.

• Can Riff agents help with planning and logistics?

  Yes, Riff agents can help free working capital, tighten inventory, and keep lead times connected. They also handle shipment bookings, tracking updates, and freight cost reconciliation.