Hiver

Description

Hiver is an AI-native, agentic omnichannel customer service platform built for complex, high-stakes support, used by more than 10,000 teams. It brings email, chat, Slack, voice, SMS, WhatsApp, and every other channel into one workspace with unified history, so a team and its AI agents work from a single queue while customers stay where they already are.

Hiver offers two products: Hiver in Gmail transforms Gmail into a complete AI helpdesk with cross-team collaboration, workflow automation, and connected CRM and ERP tools, and Hiver Omni handles complex support across every channel. Its AI Agents triage, resolve, and act across connected systems, an AI Copilot finds answers and drafts replies once approved, and AI Insights let teams chat with their support data to spot themes, response quality, and churn risk. Resolved tickets can be turned into help docs with AI.

Every conversation is collaborative: teammates can be looped in with internal notes, Slack threads inside Hiver, and linked Jira or Linear issues. Hiver connects Salesforce, Shopify, NetSuite, and 1,000-plus tools so context surfaces inside each ticket, and rules handle routing, triage, SLA alerts, and cross-tool updates. Pricing starts at $25 per user per month with a 7-day free trial.

Hiver's Core Features

• Omnichannel inbox for email, chat, Slack, voice, SMS, and WhatsApp

• Hiver in Gmail to turn Gmail into an AI helpdesk

• AI Agents that triage, resolve, and act across systems

• AI Copilot that drafts replies and acts on approval

• AI Insights to chat with support data and spot churn risk

• Cross-team collaboration with notes, Slack threads, and linked tasks

• Integrations with Salesforce, Shopify, NetSuite, and 1,000+ tools

• Workflow automation for routing, triage, and SLA alerts

How to use Hiver?

1. 1

   Choose a product: Start with Hiver in Gmail or Hiver Omni for omnichannel support.

2. 2

   Connect channels: Bring email, chat, Slack, voice, SMS, and WhatsApp into one queue.

3. 3

   Integrate tools: Connect Salesforce, Shopify, NetSuite, Jira, or Linear.

4. 4

   Deploy AI: Let AI Agents triage and resolve, with Copilot drafting replies.

5. 5

   Automate and improve: Set routing rules and use AI Insights to spot themes.

Hiver's Use Cases

• Gmail helpdesk
• Omnichannel support
• Cross-team resolution
• Support analytics

FAQ from Hiver

• What is Hiver?

  Hiver is an AI-native omnichannel customer service platform built for complex, high-stakes support, used by more than 10,000 teams to unify channels, collaborate, and automate workflows.

• What channels does Hiver support?

  Hiver brings email, chat, Slack, voice, SMS, WhatsApp, and social into one workspace with unified conversation history.

• What is the difference between Hiver in Gmail and Hiver Omni?

  Hiver in Gmail turns Gmail into a complete AI helpdesk, while Hiver Omni handles complex, high-stakes support across every channel.

• What do the AI features do?

  AI Agents triage, resolve, and act across your systems, the AI Copilot finds answers and drafts replies once you approve, and AI Insights let you chat with your support data to spot themes and churn risk.

• What tools does Hiver integrate with?

  Hiver connects Salesforce, Shopify, NetSuite, and 1,000-plus tools, and links to Jira or Linear so context surfaces inside each ticket.

• How much does Hiver cost?

  Pricing starts at $25 per user per month, with a 7-day free trial.