lookfor

Description

lookfor is an agentic customer experience platform built for eCommerce, and specifically for Shopify brands. It deploys AI agents that resolve support tickets, launch retention campaigns and turn customer insights into relevant, timely actions, handling large volumes of customer conversations across email, storefront, Instagram and Facebook.

Rather than acting as another ticketing layer, lookfor runs an agentic system that understands each customer, remembers context and can take authenticated actions across Shopify and connected tools, such as updating a subscription, modifying an order or submitting a warranty. Its Agent Operating Procedures let teams define workflows in plain language, which lookfor orchestrates across specialist agents, shared customer state and authenticated tool calls, with traceability, testing and guardrails. Both inbound and outbound agents are supported, and complex issues can be escalated to a human with an automatically generated summary for a smooth handoff.

lookfor integrates with a wide range of commerce tools spanning shipping and fulfillment, subscriptions, reviews, returns, CRMs and marketing platforms, and connects proprietary knowledge like FAQs and policies into its knowledge engine for accurate responses. It advertises a free plan and paid plans, an implementation process that gets agents live within about a day, and case studies reporting high ticket-resolution rates and sales lift for merchants.

lookfor's Core Features

• AI agents that resolve support tickets across channels

• Inbound and outbound customer experience agents

• Agent Operating Procedures defined in plain language

• Authenticated actions like order, subscription and warranty changes

• Retention and revenue-recovery campaigns

• Multi-channel support across email, storefront, Instagram and Facebook

• Integrations with shipping, subscriptions, returns, CRM and marketing tools

• Human handoff with auto-generated conversation summaries

How to use lookfor?

1. 1

   Export your tickets: Kick off by exporting tickets from your existing CX platform.

2. 2

   Set up workflows: lookfor analyzes your tickets and drafts your agentic workflow logic for review.

3. 3

   Review and refine: Your team reviews the workflow instructions and gives feedback for accuracy.

4. 4

   Go live: lookfor starts responding to customers across channels in production.

5. 5

   Track and improve: Monitor conversations and use insights to keep improving your CX.

lookfor's Use Cases

• Automated support ticket resolution
• Order and subscription actions
• Retention and revenue recovery
• Turning conversations into insights

FAQ from lookfor

• What is lookfor?

  lookfor is an agentic customer experience platform for Shopify brands that uses AI agents to resolve support tickets, run retention campaigns and turn insights into timely actions across channels.

• Can lookfor take actions, not just answer questions?

  Yes. lookfor's agents can perform authenticated actions across integrated platforms, such as updating a subscription, modifying an order or submitting a warranty, not just surface responses.

• Which channels does lookfor support?

  lookfor handles conversations across email, storefront, Instagram and Facebook, covering both inbound and outbound customer experience.

• What are Agent Operating Procedures?

  Agent Operating Procedures let you define workflows in plain language, which lookfor orchestrates across specialist agents, shared customer state and authenticated tool calls, with traceability, testing and guardrails.

• How long does onboarding take?

  lookfor states implementation is straightforward and most clients see the agent setup within a day, with a dedicated customer success team supporting adoption.

• What does escalation look like?

  When an issue needs escalation, the agent routes the conversation to the right team member and automatically generates a detailed summary for a smooth handoff.