Description
Toma offers advanced agentic AI designed specifically for the automotive sector, serving dealerships, dealer groups, OEMs, and large fleets. The platform's AI Coworkers are built to automate complex operations comprehensively, from initial customer contact to appointment booking and follow-up, ensuring a seamless and efficient customer journey.
Toma IQ represents a significant advancement, with AI that continuously learns and adapts to individual business operations. This intelligent automation handles every inbound request in real-time, qualifying leads, booking appointments, and routing complex inquiries to the appropriate team members. Key functionalities include automated service scheduling, integrating directly with dealership service schedulers and DMS to capture every revenue opportunity. The AI acts as a full-store receptionist, managing regular inquiries and transfers on autopilot.
Safeguards are a core component of Toma's offering, prioritizing the protection of the customer experience. The AI is programmed to identify when human intervention is necessary, triggering transfers to the right advisor. If a transferred call goes unanswered, Toma's transfer clawback feature ensures the customer remains engaged. Follow-up alerts notify team members with full context for any calls requiring post-interaction attention, ensuring no customer query is overlooked.
The platform's Inbox feature unifies all customer interactions—calls, texts, and messages—into a single, organized view. This allows teams to respond faster and stay aligned, with AI automatically assigning follow-ups and flagging urgent requests. Complete visibility into every interaction, including transcripts and sentiment analysis, empowers teams to manage customer inquiries effectively.
Toma's value proposition is centered on revenue protection and generation, alongside significant time savings. Case studies highlight substantial service revenue generated, hours saved per week, and a reduction in BDC workload. The AI's ability to handle high volumes of calls during peak times, such as recall events or vacation seasons, ensures consistent operational efficiency and revenue capture.
Toma's Core Features
Agentic AI for automotive operations
End-to-end automation of complex tasks
AI Coworkers that learn over time (Toma IQ)
Real-time inbound request handling
Automated service scheduling and DMS integration
Full-store receptionist capabilities
Automated appointment reminders
Dropped call SMS follow-up
Customer experience safeguards
Intelligent call transfer triggers
Transfer clawback for unanswered calls
Post-call follow-up alerts
Unified customer interaction inbox
AI-driven task assignment and prioritization
Full interaction visibility and transcriptions
How to use Toma?
Configure: Define AI agent voice, tone, and integrate with existing systems.
Train: Provide AI agents with necessary prompts and data for resolution.
Deploy: Launch AI agents to handle customer interactions.
Monitor: Review interaction transcripts and performance metrics.
Optimize: Refine AI agent behavior based on performance and business needs.
Toma's Use Cases
- Inbound Lead Qualification
- Service Appointment Booking
- Customer Inquiry Handling
- Appointment Reminders
- Missed Call Recovery
- Front-line Reception
- Customer Interaction Management
